AI Inbox for Instagram & WhatsApp Enquiries
Capture every customer message, qualify leads, and help your team reply faster — using official Meta integrations, without cold outreach, scraping, or mass marketing.
Official integrations with the Instagram Messaging API and WhatsApp Business Platform.
No mass marketing. No scraping. No unsolicited messaging.
How much for the peach lehenga (age 4)?
Do you deliver to Pune by Friday?
Birthday outfit for 2yr girl?
Businesses miss DMs and WhatsApp enquiries
When enquiries arrive across Instagram DMs and WhatsApp, messages get buried, replies come late, and warm buyers move on. Your team is switching apps, losing context, and forgetting to follow up.
One inbox for Instagram and WhatsApp
MsgMaven connects your own Instagram professional account and WhatsApp Business number through official Meta APIs, then brings every inbound enquiry into a single, organised inbox your whole team can work from.
From message to follow-up in one flow
Hi, how much for this lehenga for age 4?
Do you deliver to Pune by Friday?
Need birthday outfit for 2-year-old girl.
What MsgMaven does
Reads inbound Instagram DMs
Every direct message lands in one organised inbox.
Reads inbound WhatsApp messages
Customer enquiries captured in real time via the official Cloud API.
Unified inbox
Instagram and WhatsApp side by side, filterable by channel and status.
Captures customer profile
Name, handle, phone and history — auto-filled from Meta where allowed.
Classifies enquiry type
Price, size, delivery, booking — tagged automatically.
Suggests the next reply
Editable, rule-based suggestions tuned to your business.
Marks hot leads
Buying-intent enquiries surface to the top with a lead score.
Reminds you to follow up
Never let a warm enquiry go cold.
What MsgMaven does not do
MsgMaven is built strictly for inbound customer support and enquiry management. It is not a growth-hacking or outbound tool.
Businesses can only use MsgMaven with their own connected Instagram professional accounts and WhatsApp Business numbers.
Built first for Instagram sellers
Boutiques, kids couture brands, fashion sellers, jewellery stores, gifting brands, and Instagram-first sellers get non-stop questions about price, size, availability, delivery, customization, and payment. MsgMaven understands these enquiries out of the box and helps teams reply faster.
See the Instagram seller workflowCustomer
“How much for the peach lehenga? My daughter is 4.”
Suggested reply
“Sure 😊 Please share the screenshot or name of the outfit, the child's age, and your delivery city. I'll confirm price and availability.”
Ready for more enquiry-led businesses
The same inbound-enquiry engine adapts to businesses that rely on Instagram DMs and WhatsApp messages to convert customers.
Instagram Sellers
For boutiques, kids couture, fashion, jewellery, gifting, handmade products, and D2C sellers.
Explore Instagram sellersAppointment Businesses
For salons, clinics, coaches, tutors, consultants, spas, wellness centres, and fitness trainers.
Explore appointment businessesLocal Service Businesses
For restaurants, cloud kitchens, agencies, repair services, local vendors, and service providers.
Explore local businessesHigh-Intent Sales Teams
For real estate, education admissions, advisory services, premium services, and investment enquiries.
Explore high-intent salesMeta compliance & official integrations
MsgMaven uses the official Instagram Messaging API and WhatsApp Business Platform (Cloud API). Each business connects its own accounts and grants its own permissions. We store data securely, support disconnection at any time, and provide a working data-deletion endpoint.
- Own-account connection
- Official Meta permissions
- Encrypted access tokens
- Webhook signature verification
- Data deletion callback
- Disconnect account option
- Privacy policy
- Terms of service
- Acceptable use policy
- No mass marketing or scraping
Get started
MsgMaven is rolling out to boutiques and Instagram sellers first. Create your workspace and connect your channels through the Meta-ready onboarding flow.