Legal & compliance
Support
Last updated: July 2026
We're here to help you connect your channels and answer enquiries faster.
Contact support
Email support@msgmaven.com and we'll get back to you. Include your business name and, if relevant, a screenshot of the issue.
Common topics
- Connecting Instagram & WhatsApp — requirements and permissions
- Diagnostics — run the readiness checklist under Onboarding → Diagnostics
- Not receiving messages — confirm your webhook is subscribed and send a test message
- Deleting your data or disconnecting a channel
Getting started checklist
- Create your business workspace
- Connect Instagram (professional account linked to a Facebook Page)
- Connect WhatsApp via Embedded Signup
- Run diagnostics and send yourself a test message
- Start replying from your unified inbox